Refunds and Returns Policy
Because we believe in living softer, even when things don’t go as planned.
Our Promise to You
We understand that sometimes a product doesn’t feel quite right for your family, and that’s completely okay. We’re here to make things right in whatever way works best for you.
Digital Products & Printables
Within 30 days of purchase:
- If a download doesn’t work or has technical issues, we’ll fix it or provide a full refund
- If you accidentally purchased the wrong item, we’re happy to exchange it for what you intended
- If the design quality doesn’t meet your expectations, let us know and we’ll make it right
What we need from you: Simply email us at hello@kimenink.com with your order number and let us know what’s happening. No need to “return” digital files – we trust you.
Physical Products
Within 30 days of purchase: Items must be unused and in original condition. We’ll send you a return shipping label and process your refund once we receive the item.
Damaged or defective items: We’ll replace or refund immediately – just send us a photo and we’ll take care of everything.
Custom & Personalized Items
Since these are created specifically for your family, we can’t offer returns unless there’s an error on our part. But if something doesn’t feel right, please reach out – we often find creative solutions.
Gift Purchases
If someone gave you a kimenink product that doesn’t fit your needs, we’re happy to issue store credit so you can choose something that feels perfect for your family.
Our “Living Softer” Approach
Past 30 days? Life gets busy, and we understand. If you have a genuine concern, please still reach out. We believe in grace over rigid rules.
Not sure if you need a refund? Email us anyway. Sometimes we can offer tutorials, alternative uses, or other solutions that work better than a refund.
Worried about reaching out? Don’t be. We’re parents too, and we’ve all bought things that didn’t work out. No judgment here.
How to Contact Us
Email us at hello@kimenink.com with:
- Your order date (if you have it)
- What product you’re concerned about
- What would help make this right
We typically respond within 24 hours and almost always find a solution that feels good for everyone.
At kimenink, we’re building a community where families can live softer and more intentionally. That starts with how we treat each other when things don’t go perfectly.